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Best Start™ - The best transition to life with your condition

Catheter support and Coloplast Charter / Best Start™


Best Start

Coloplast Charter is here to make life easier for people living with intimate healthcare needs. We will provide you with the support and advice you need, as well as deliver your products free to your home, so that you can establish the best start to your new routine.


Coloplast Charter Best Start™ is a unique programme for people who have started using ISC or have recently changed their catheter. Our qualified, experienced specialists are here to help you get the Best Start. We will answer any questions you may have about your new product and routine and in the first few months we will schedule follow-up calls to check on how you are doing.

The first few days

The first few days

First call (5-7 days after you have been taught ISC)

Our experienced specialists will call you within a few days to discuss the routine your nurse has asked you to follow and set up your ongoing delivery preferences. We are here to answer any concerns you may have about starting ISC and support you in becoming confident in your new routine. 


If we uncover an issue that we can’t resolve, we will advise you to see your specialist nurse or GP.

Exclusive online content and email programme

Exclusive online content and email programme

As a valued Coloplast Charter customer we will give you access to our that is dedicated to people living with ISC. With advice, tips and stories from experts and other users’ experiences.

Order Continence products

Order Continence products

Coloplast Charter supply all catheters available on prescription. You can place your prescription request online in minutes, we'll handle the whole process for you.

Telehealth service CQC regulated

Regulated by the Care Quality commission

As part of our commitment to provide appropriate care, we have been successful in extending our Coloplast Nursing CQC registration to include our Telehealth services. These Telehealth specialists are experienced in providing product and lifestyle advice to patients with intimate healthcare needs. There are robust processes in place to monitor the non-clinical advice they provide, with clear escalations back to your services when needed.


View our registration

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