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ISC Best Start™ & Always There™

The challenge of concordance is not solved by products alone, in partnership with you, our Best Start™ programme helps patients become confident and concordant with the routines you have advised.


We know that confident and concordant patients experience fewer clinical challenges such as UTIs, which means they will become more independent and have a better quality of life.


We also know that patients’ can face new challenges over time, our Always There™ programme helps your patients to overcome these, maintaining concordance with their routine.


You can be confident that Always There provides patients, and you, peace of mind offering ongoing access to an experienced team of specialists who can help with the early identification of issues, provide prompt resolution and escalate into the NHS when necessary.

Why Coloplast Charter

Welcome call from one of our experienced CQC registered specialists*

As well as ongoing support, we are here to help you overcome any challenges you may face with your daily routine. Should we not be able to provide the support you need, we will direct you back to your nurse or G.P. 

Unique online and email support programme

A dedicated resource of information for people like you. With advice, tips and stories from experts and other users, so you know that you are not alone.

Regular Health checks through our email programme'

Through the email programme we will regularly ask you to take a simple ostomy check, it will help you to identify if you are developing any issues that you don't need to put up with - we will arrange the support you need.

Easy ordering of your products

The quickest and easiest way to order is online, or you can speak directly to one of our experienced specialists, who are there to help you.

Reliable, flexible, and discreet delivery to your door

You never need to worry about your delivery again, the moment you place your order we do everything else. From collecting your prescription, to keeping you informed of your order and delivering it straight to your door.

Complimentary items

In addition to your prescription items we provide a range of complimentary products to enhance your routine.

* Our telehealth team is registered with the CQC (Care Quality Commission) who independently monitor the care we provide.

Coloplast Charter Best Start™ is a NEW unique programme for people who have started using ISC or have recently changed their catheter.

The first few days

First call (5-7 days after you have been taught ISC)

Our experienced specialists will call your patient within a few days to discuss the routine the nurse has asked them to follow and set up ongoing delivery preferences. Our specialists are on hand to answer any concerns patients may have about starting ISC and provide ongoing support to their new routine. 


If we uncover an issue that we can’t resolve, we will advise you to see your specialist nurse or GP.

The Always There™ programme provides ongoing support for patients as they become more confident with their routine.

Everybody has a different experience of starting ISC – for some it is needed for just a few months while for others it will be part of their life for many years. We speak to catheter users all the time, so we are in a great position to pass on tips, advice and the wisdom of other users’ experiences.

Exclusive online content and email programme

Exclusive online content and email programme

As a valued Coloplast Charter customer we will give you access to our that is dedicated to people living with ISC. With advice, tips and stories from experts and other users’ experiences.

Order Continence products

Order Continence products

Coloplast Charter supply all catheters available on prescription. You can place your prescription request online in minutes, we'll handle the whole process for you.

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