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Vulnerable Patient Support

Coloplast Charter offers a tailored service to support patients who need a little extra help

What is it? 

We are certain that every nurse has a patient who they may be particularly concerned about when it comes to remembering when or how to order their own appliances.


At Coloplast Charter, we offer a service to contact these patients, a nominated carer or healthcare professional to check supplies and help with orders.  This ensures they are never without the essential appliances they need.


Who is eligible?

Generally it's those that need some extra support, or those that are likely to be confused about that they need to do and when. It can also be those who have language difficulties. 

What does it mean for your patient?

We will call them, a nominated carer or healthcare professional, two weeks after they have been registered to help them place their first order. At this point, we will agree with them how and when they would like to be contacted regarding their future orders. This can be by phone or by email.

If we have attempted to make contact with them on two separate occasions (at the agreed times) and we have not been able to, we will send them a letter to say that we have been trying to get in touch, asking them to call us.


How are they enrolled?

You can identify patients who you feel are eligible after you register them with us - whether that's over the phone (The dedicated Healthcare Professional line is 0800 374 654 or 0330 123 3187 if calling from a mobile) or when you fill out the Coloplast Charter registration form.


Please note that you must first register your patient before you can enrol them to the Vulnerable Patient Programme. Once they are registered, you will need to email us with the following three pieces of information only

  • Patient's surname
  • Patient's date of birth
  • Patient's postcode


Enroll your patient by emailing us at 

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