It is important that you manage the consumers expectations and advise that they will receive a call from an Ostomy product specialist within 72 hours to discuss this request with them.
Before you complete this web form for escalation please ensure you have checked the following:
- Short term stock issue - Before escalation please first check whether there is a an alternative within the product range that can be added to the Coloplast Charter order in this instance. If no alternative available message your buddy instantly via Microsoft teams for support
- HCP requested samples - please honour the HCP request and process the sample order
- Carer requested sample - please complete form and escalate
- Avoid duplicate leads - please check to see if there is an activity type Telehealth Lead. This will inform you whether a sample has already been sent and if there is already an interaction between the consumer and telehealth team before processing another escalation form.
If a Telehealth activity is present, please message your buddy instantly via Microsoft teams to inform then that the consumer is on the telephone.
To ensure we process these sample requests quickly and efficiently we kindly ask that you complete all necessary fields on the form.