What's included in my order?
Our qualified, experienced specialists are here to help and answer any questions you may have about your new product and routine. They will set up your ongoing delivery preferences and take care of all your ordering and supply needs for your new products.
We speak to people like you all the time, so we are in a great position to pass on tips, advice and the wisdom of other users’ experiences. As your confidence grows, we can help you take on new challenges and return to an active fulfilling life.
What's included in my order?
Included in your first order:
- Polybag
- Reply envelope
- Welcome leaflet
- Getting the best from Charter
- Fridge magnet
- Order reminder stickers
Included in your second order:
- Ostomy day wallet (fold-up blue bag)
- Polybag
- Reply envelope
- Out and About leaflet
- Travel Certificate
- No Waiting Card
- Ostomy cutting guide
Continence appliance users
Best start pack (with first order)
- Polybag
- Reply envelope
- Welcome leaflet
- Getting the best from Charter
- Fridge magnet
- Order reminder stickers
Always there pack (with third order)
- Continence day bag
- Reply envelope
- Out and About leaflet
- Travel Certificate
- No Waiting Card
Ostomy support
Getting on with life with a stoma isn’t always straightforward, but with guidance and support you’ll soon build the confidence to live life to the full.
Support and advice
Continence support
Achieving success with ISC really is all about seamlessly fitting it into your everyday life, there’s no need to worry if it takes a while to get things right for you and your lifestyle.
Find out more
My cutting template
We will cut your ostomy bags to the size you need, use the Stoma cutting guide included in your discharge pack.
Download your cutting template