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What's included in my order?

Our qualified, experienced specialists are here to help and answer any questions you may have about your new product and routine.  They will set up your ongoing delivery preferences and take care of all your ordering and supply needs for your new products.

 

We speak to people like you all the time, so we are in a great position to pass on tips, advice and the wisdom of other users’  experiences. As your confidence grows, we can help you take on new challenges and return to an active fulfilling life.

Included in your first order:

  • Polybag
  • Reply envelope
  • Welcome leaflet
  • Getting the best from Charter
  • Fridge magnet
  • Order reminder stickers

 

Included in your second order:

  • Ostomy day wallet (fold-up blue bag)
  • Polybag
  • Reply envelope
  • Out and About leaflet
  • Travel Certificate
  • No Waiting Card
  • Ostomy cutting guide
Order ostomy products online
Continence appliance users

Continence appliance users

Best start pack (with first order)

  • Polybag
  • Reply envelope
  • Welcome leaflet
  • Getting the best from Charter
  • Fridge magnet
  • Order reminder stickers

 

Always there pack (with third order)

  • Continence day bag
  • Reply envelope
  • Out and About leaflet
  • Travel Certificate
  • No Waiting Card
Order continence products online
Ostomy support

Ostomy support

Getting on with life with a stoma isn’t always straightforward, but with guidance and support you’ll soon build the confidence to live life to the full.

Support and advice
Continence support

Continence support

Achieving success with ISC really is all about seamlessly fitting it into your everyday life, there’s no need to worry if it takes a while to get things right for you and your  lifestyle.

Find out more
My cutting template

My cutting template

We will cut your ostomy bags to the size you need, use the Stoma cutting guide included in your discharge pack.

Download your cutting template
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