Welcome to Coloplast Charter
More than just delivery - Wherever you currently get your products, Coloplast Charter offers you so much more.
Why Coloplast Charter?
Coloplast Charter for Ostomates
Adapting to life back home with a Stoma can be overwhelming, so we offer some additional services to help you get off to the best start.
Find out more
Getting the best start to your ISC routine
Achieving success with ISC really is all about seamlessly fitting it into your everyday life.
ISC support programme
Telehealth services CQC registered
Our CQC specialists are here to answer questions or concerns you may have about your products or routine.
Find out moreWeather conditions and possible delays to orders
UPS Delivery update
Due to the extreme weather conditions within the UK, UPS have advised that customers in certain areas may see a delay in the delivery of their orders. We would like to extend our apologies for anyone that may be subject to a delay in receiving their order, however this is unfortunately outside of both our and UPS's control.
Supporting you
We know that it isn’t easy living with intimate healthcare needs. Whether you are living with a stoma or performing ISC there are sometimes more challenges to overcome than just how to get hold of your products.
That’s why at Coloplast Charter we can offer you support and advice on your products and routine, as well as ensuring you have the products you need delivered discreetly to your door. We are with you every step of the way.
Register with Coloplast Charter
Coloplast Charter for Ostomates
At Coloplast Charter we know that adapting to life back home with a Stoma can be overwhelming, so we offer some additional services to help you get off to the best start.
Find out more
Coloplast Charter for Catheter users
Achieving success with ISC really is all about seamlessly fitting it into your everyday life, there’s no need to worry if it takes a while to get things right for you and your lifestyle.
Find out moreHow It Works
- bOrder
- rPrescription
- mUpdates
- dDelivery
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Telehealth service CQC registered
As part of our commitment to provide appropriate care, we have been successful in extending our Coloplast Nursing CQC registration to include our Telehealth services. Our Telehealth specialists are experienced in providing product and lifestyle advice to patients with intimate healthcare needs. There are robust processes in place to monitor the non-clinical advice they provide, with clear escalations back to your services when needed.
Electronic Prescription Service (EPS)
However you choose to place your order, we take care of everything for you. From requesting your prescription from your GP to delivering your products discreetly to your door.
By subscribing to our Electronic Prescription Service (EPS) your GP is able to send us your prescription electronically making the process much quicker.
Learn about EPSExisting customers
My account and login
We know things can change from time to time, use the account and login area to update any changes to your email address or password.
View and amend your account details
My order reminder
Set up reminders to check your stocks and to place your next order. You can receive them by email, SMS and on the web; it's up to you.
Set up or amend your order reminders
My delivery addresses
Here you can update your home address details or add new delivery addresses such as your place of work.
Amend your delivery details
“I’ve been a customer for four years and I stick with Coloplast Charter. Their simple to use website and friendly call centre take care of all my needs - I keep busy getting on with life!”
Neil, Coloplast Charter Customer
“Vulnerable patients are looked after individually and appreciate the calls to check on them. I am confident in telling my patients that their order will be with them WITHIN a week.”
Helen, Clinical Nurse Specialist
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My cutting template
We will cut your ostomy bags to the size you need, use the Stoma cutting guide included in your discharge pack.
Download your cutting template
WheelMate
Accessible toilet finder App - download free to your smart phone to view the nearest public toilets - wherever you are.
Download today
Complimentary items
In addition to your prescription items we provide a range of complimentary products to enhance your routine.
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