Weather conditions and possible delays to orders
UPS Delivery update
Due to the extreme weather conditions within the UK, UPS have advised that customers in certain areas may see a delay in the delivery of their orders. We would like to extend our apologies for anyone that may be subject to a delay in receiving their order, however this is unfortunately outside of both our and UPS's control.
We know that it isn’t easy living with intimate healthcare needs. Whether you are living with a stoma or performing ISC there are sometimes more challenges to overcome than just how to get hold of your products.
That’s why at Coloplast Charter we can offer you support and advice on your products and routine, as well as ensuring you have the products you need delivered discreetly to your door. We are with you every step of the way.
Telehealth service CQC registered
As part of our commitment to provide appropriate care, we have been successful in extending our Coloplast Nursing CQC registration to include our Telehealth services. Our Telehealth specialists are experienced in providing product and lifestyle advice to patients with intimate healthcare needs. There are robust processes in place to monitor the non-clinical advice they provide, with clear escalations back to your services when needed.
However you choose to place your order, we take care of everything for you. From requesting your prescription from your GP to delivering your products discreetly to your door.
By subscribing to our Electronic Prescription Service (EPS) your GP is able to send us your prescription electronically making the process much quicker.Learn about EPS
“I’ve been a customer for four years and I stick with Coloplast Charter. Their simple to use website and friendly call centre take care of all my needs - I keep busy getting on with life!”
Neil, Coloplast Charter Customer
“Vulnerable patients are looked after individually and appreciate the calls to check on them. I am confident in telling my patients that their order will be with them WITHIN a week.”
Helen, Clinical Nurse Specialist
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