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Because life isn't always straight forward

Supporting you

We know that it isn’t easy living with intimate healthcare needs. Whether you are living with a stoma or performing ISC there are sometimes more challenges to overcome than just how to get hold of your products.

 

That’s why at Coloplast Charter we can offer you support and advice on your products and routine, as well as ensuring you have the products you need delivered discreetly to your door.  We are with you every step of the way.

 

Register with Coloplast Charter

 

Coloplast Charter for Ostomates

Coloplast Charter for Ostomates

At Coloplast Charter we know that adapting to life back home with a Stoma can be overwhelming, so we offer some additional services to help you get off to the best start.

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Coloplast Charter for Catheter users

Coloplast Charter for Catheter users

Achieving success with ISC really is all about seamlessly fitting it into your everyday life, there’s no need to worry if it takes a while to get things right for you and your lifestyle.

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How It Works

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    Order
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    Prescription
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    Updates
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    Delivery
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Telehealth service CQC registered

Regulated by the Care Quality commission

As part of our commitment to provide appropriate care, we have been successful in extending our Coloplast Nursing CQC registration to include our Telehealth services. These Telehealth specialists are experienced in providing product and lifestyle advice to patients with intimate healthcare needs. There are robust processes in place to monitor the non-clinical advice they provide, with clear escalations back to your services when needed.

 

View our registration

Electronic Prescription Service (EPS)

Electronic Prescription Service (EPS)

However you choose to place your order, we take care of everything for you. From requesting your prescription from your GP to delivering your products discreetly to your door.

 

By subscribing to our Electronic Prescription Service (EPS) your GP is able to send us your prescription electronically making the process much quicker.

Learn about EPS
My account and login details

My account and login details

We know things can change from time to time, use the account and login area to update any changes to your email address or password.

View and amend your account details
My order reminder

My order reminder

Set up reminders to check your stocks and to place your next order. You can receive them by email, SMS and on the web; it's up to you.

Set up or amend your order reminders
My delivery addresses

My delivery addresses

Here you can update your home address details or add new delivery addresses such as your place of work.

Amend your delivery details

“I’ve been a customer for four years and I stick with Coloplast Charter. Their simple to use website and friendly call centre take care of all my needs - I keep busy getting on  with life!”


Neil, Coloplast Charter Customer

 

“Vulnerable patients are looked after individually and appreciate the calls to check on them. I am confident in telling my patients that their order will be with them WITHIN a week.”


Helen, Clinical Nurse Specialist

 

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My cutting template

My cutting template

We will cut your ostomy bags to the size you need, use the Stoma cutting guide included in your discharge pack.

Download your cutting template
WheelMate

WheelMate

Accessible toilet finder App - download free to your smart phone to view the nearest public toilets - wherever you are.

Download today
Complimentary items

Complimentary items

In addition to your prescription items we provide a range of complimentary products to enhance your routine.

Find out more
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