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We are here for you

We are here to provide support, advice and reassurance when you need it and wherever you are with your care.

Advice and information

Helpful advice, information and tips 

  • Explore our Daily Life section: A content hub packed with articles on your condition, lifestyle advice and inspiration.

  • Extensive email programme, with tips, advice and inspiring user stories straight to your inbox.

  • Follow Coloplast Charter on social media: Join our online community, sharing real-life experiences, information, tips and tricks.

Support when you need it

Products and support for a better routine 

  • Complete an online health check: Our ISC check and our OC body check can help identify issues you may be experiencing. Based on your answers, our Clinical Services team can help resolve any issues and discuss your needs for a new product solution or provide helpful advice.
  • Our Clinical Services team have specialist knowledge and experience and are rated ‘Outstanding’ by the Care Quality Commission (CQC) and are here to support you throughout your care.

Easy ordering and reliable product delivery

Our promise to you 

  • Reliable ordering and delivery: We dispatch all orders within 24 hours of receiving your prescription from your GP to make sure that you get the products you need, safely and on time.

  • Easy reordering and order tracking: Reorder your prescribed products with just a few clicks, you can set up notifications so you can see exactly what’s happening with your order. 

  • Complimentary products to support your daily routine: When you place your order with Coloplast Charter, you will receive a range of complimentary products to support your care.