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Placing your first order

We take care of everything to make ordering your stoma, continence or bowel management products convenient and simple; from requesting your prescription from your GP to delivering your products to your home.

Easy online ordering

Fast and reliable delivery

Support and advice

Partner with the NHS

How to place your first online order

  • Set up an account by registering your details.

  • Find your prescribed products and add them to your basket.

  • Submit your order and we will request your prescription from your GP.

  • Your order will be dispatched once we receive this from your GP – usually the same day.

Good to know

What happens once you have placed your order?

When you have placed your order, you will receive a confirmation email. When your order has been dispatched, we will send a delivery confirmation. You can track the status of your order anytime in your account. 

We provide complimentary products with each order 

In addition to your prescribed products, we will send you complimentary items (for example, wet wipes, dry wipes, and disposable bags) with each order to ease and support your routine. If you do not wish to receive complimentary items, you can easily remove them from your basket. 

Fast and reliable delivery to your home

We dispatch all orders within 24 hours of receiving your prescription from your GP. We partner with DPD for fast and reliable delivery, so you receive your products safely and on time. You can track or change your delivery in your DPD account.

I need help placing my first order

You can discuss your order with us:

England & Wales 0800 132 787
Scotland 0800 917 8639
Northern Ireland 0800 581 220