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For repeat prescription orders, call:

For repeat prescription orders, call:


For existing web order queries please call: 0800 587 4047 or 
email us at

For Healthcare Professionals

For Healthcare Professionals

To register your patients or place orders please call:

Opening hours


Monday to Friday - 08:00 - 18:00

Saturday - 09:00 - 12:30


* Our telehealth team is registered with the CQC (Care Quality Commission) who independently monitor the care we provide.


Travel abroad

If travelling abroad please ensure you have enough supplies to last the duration of your holiday. In the event you have an emergency please feel free to contact the Coloplast office in the country of your destination. They can support you with any queries you may have, as well as provide you with information on how best to get the supplies you need. View a list of Coloplast offices from around the world. 

Complaints process


The experience our customers have with Coloplast Charter, either online or over the phone is important to us. If you have a concern or are unhappy with the level of service you've received then please do contact us so we can help to put things right.

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