What to do if Heylo gets wet

No matter how hard you try to avoid it, at some point your Heylo system will most likely be exposed to water. It is critical for functionality that water is dried off before usage. If the connection between your transmitter and sensor layer connector flap becomes wet, Heylo can struggle to keep you up to date about your stoma.

What should I do if I know I am going to get wet?

The Heylo sensor layers can be worn in all situations where you would normally wear your stoma product. You do not need to remove the Heylo sensor layers before swimming, bathing or showering, for example. However, it is recommended that you remove the transmitter. If your transmitter does get wet, follow the instructions below to dry it effectively.

How to dry your transmitter

The transmitter is the Bluetooth® device that attaches to your Heylo sensor layer. It must be dry before you attach it.

To dry your transmitter, first   first open the lid by pulling the lid by pulling the lid firmly until it is fully opened. You should be able to see the metal connector pins inside the transmitter.

A soft cloth should be used to dry the transmitter. Make sure the metal connector pins, lid and sides (inside and outside) are completely dry before attempting to attach to a sensor layer.

Remember to close the disengaged lid fully (so the lid is level with the surface of the transmitter) before proceeding to lift the lid to a fixed, lifted position for attaching.

How to dry the connector flap

The connector flap is located at the end of the sensor layer arm. This is where you attach the transmitter to the sensor layer.

If you have been showering, bathing, or swimming, you will need to thoroughly dry the connector flap on your sensor layer before reattaching your transmitter. To do this, place a thin cotton cloth or some absorbent paper like kitchen roll between the white flap and the sensor layer and press down. This should remove any moisture.

For further instructions about how to dry the Heylo sensor layer or transmitter, please refer to the Drying Guide in the Heylo app.

When moisture is detected on the skin

Over time, your sensor layer might get exposed to moisture from your skin. If too much moisture or sweat is absorbed by the sensor layer over time, the sensors can wear out. This means they become unable to detect leakage and cannot notify you if a leakage is developing. If this happens, you will receive a notification informing you that your sensor layer’s sensors are ‘worn out’. At this point, you will likely want to change your sensor layer when it is convenient to do so, so Heylo can continue to keep you best  informed about potential leakages onto your clothes.