Easy reordering of your stoma, bowel and continence products

Our top priority is to deliver the products you need, reliably and at a time that works for you.

Quick and convenient reordering of your products

If you are already a Coloplast Charter customer and have previously ordered by phone or via your healthcare professional:

Simply create an online account, we then will retrieve your prescription details from previous orders, and these will appear in your account once you’re logged in.

If you already have an online account and have placed an order before:

In your account, you can see your prescribed products in the ‘Reordering’ section. Your regular products are pre-selected for you, so simply review what you need, deselect any you don’t require this time and click ‘Add selected to basket’ and continue to checkout.

Double check you are happy with your order and complete checkout.

Looking for another way to order your products?

If placing an order online or by calling us doesn’t suit you, talk to us about different ordering options that work for your routine. We can work with your GP to help ordering your products as easy as possible.

Just email help@coloplastcharter.co.uk and we can discuss an ordering routine that works for you.

Good to know

What happens once you have placed your order?

When you have placed your order, we send you an order confirmation email. Once we receive your prescription from your GP and your order has been processed, we send you another email to let you know your order is on its way. You can track the status of your order anytime in your account.

How to edit your regular order

Your regular product order and quantities are based on your current prescription. If you wish to change quantities of any product, edit your basket before checkout. Please be aware that any changes to products or quantities will need approval from your GP who we will contact on your behalf.

We provide complimentary products with each order

In addition to your prescribed products, we will send you complimentary items (wet wipes, dry wipes and disposable bags) with each order to ease and support your routine. If you do not wish to receive complimentary items, you can easily remove them from your basket.

Fast and reliable delivery to your home

We dispatch all orders within 24 hours of receiving your prescription from your GP. We partner with DPD for fast and reliable delivery, so you receive your products safely and on time. You can track your delivery in your DPD account.

Alternative ways to manage your orders

If you’re looking for different ways to manage your ordering routine, we can help you find what works for you.

Our repeat ordering service is an option if you have the same regular order and an established routine. This service means your regular order will be sent to you each month without you having to contact us. We’ll work with your GP to obtain your prescription each time and check in with you on a quarterly basis to ensure you are still receiving the right products for you.

If you would prefer to talk to us each month but are worried you may forget to place a regular order, you may want to join our personalised monthly call service. Each month, one of our Customer Care Specialists can call you to discuss your product needs and place your order.