A Service That Cares

Throughout your move to Coloplast Charter, we will support you with personalised customer care from one of our exceptional team.

Ease and Security

Moving to Coloplast Charter is effortless and secure. We will work closely with your GP to manage your prescription needs seamlessly.

Clear Communication

You'll be informed at every step of the way, ensuring you're never left in the dark on what's happening with your prescription.

Reliable stock assurance

In the unlikely event there are any unforseen delays to your prescription, rest assured that we will ensure you are not left without your essential supplies.

Flexible Move Date

You can choose the date your prescription starts with us.

Personalised Assistance

After submitting the form, one of our caring Customer Care Specialists will call you to guide you through the process and get everything set up for you.

Coordinating with your GP

We handle all the details with your GP to ensure your prescription is sent to Coloplast Charter, for a smooth transition.

Product Continuity

Your prescribed products will be accurately set up in our system, so you continue receiving exactly what you need.

If any unforseen issues arise during the switch, we will contact you before your prescription is due to ensure you have products you need. If your products become urgent, we will send what you need and will never leave you without stock.