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Support & Advice

Coloplast Charter is the only delivery service with CQC regulated Telehealth specialists who are Always There™ to offer support and advice every step of the way.

 

How we are Always There™ for you

 

Coloplast Charter is here to help you overcome any challenges you may face with your daily routine and offer ongoing support whenever you need it.

 

We offer ongoing phone support with advice about products and routines, no matter how long you have been living with your condition. 

 

Through our email programme, we will regularly ask you to take health checks to help you to identify if you are developing any issues that you don't need to put up with, and we can then arrange the support you need.  If we are not able to provide the support you need, we will direct you back to your nurse or G.P. 

 

We also have a dedicated online and email support programme with advice, tips and stories from experts and other users on adapting to life with their conditions, so you know that you are not alone. 

 

Find out more about the benefits of registering with Coloplast Charter.

 

 

Together we can find you a solution to any issues you are having.

 

Register with Coloplast Charter online

Ostomy support

Ostomy support

Getting on with life with a stoma isn’t always straightforward, but with guidance and support you’ll soon build the confidence to live life to the full.

Continence support

Continence support

Achieving success with ISC really is all about seamlessly fitting it into your everyday life.

How to register

How to register

If you currently order from us by phone or post, we'll find all your existing account details, including your order history. For new customers, we just need to collect some essential information.

Bowel support

Bowel support

Around 6.5 million people in the UK have some form of bowel problem. Without proper treatment, bowel issues can seriously affect your quality of life.

Telehealth service CQC registered

Telehealth service CQC registered

As part of our commitment to provide appropriate care, we have been successful in extending our Coloplast Nursing CQC registration to include our Telehealth services.

These Telehealth specialists are experienced in providing product and lifestyle advice to patients with intimate healthcare needs. There are robust processes in place to monitor the non-clinical advice they provide, with clear escalations back to your services when needed.

Caring, helpful staff

Caring, helpful staff

Our experienced and knowledgeable team understand your needs and are available to help you with your prescription order and delivery and to provide you with expert advice and support. 

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